Giving and Receiving Feedback Course

Effective feedback requires good communication and listening skills, empathy, and a willingness to learn and grow.

Feedback can be both positive and negative and should be communicated in a clear, concise, and constructive manner. Giving feedback involves offering insights, observations, or suggestions to someone else, while receiving feedback involves actively listening to and considering feedback from others.

This Giving and Receiving Feedback course is designed to help individuals develop the skills necessary for effective feedback communication in the workplace. Learn about the importance of feedback in personal and professional growth, and the different types of feedback that can be used to improve performance and build relationships. 

Practical tips for delivering feedback in a clear, concise, and non-judgmental way, and for receiving feedback gracefully and using it as an opportunity for growth and development. Through a combination of instruction, practice, and feedback, learners will gain the skills and confidence to engage in effective feedback communication and contribute to a more positive and productive work environment.

Content includes:

• Understanding the importance of feedback: Why giving and receiving feedback is essential in personal and professional growth and how it contributes to better communication and productivity in the workplace.
• Types of feedback: Learn about the different types of feedback, such as constructive, positive, and negative feedback, and how each type can be used to improve performance and build relationships
• Effective communication: How to communicate feedback in a way that is clear, concise, and non-judgmental. This includes using active listening skills, being empathetic, and avoiding defensive or confrontational language.
• Feedback delivery: Practical tips on how to deliver feedback effectively, including setting expectations, providing specific examples, and avoiding making assumptions or generalisations.
• Feedback reception: How to receive feedback gracefully, without becoming defensive or feeling attacked. This includes asking for clarification, being open-minded, and using feedback as an opportunity for growth and development.
• Practice and feedback: An opportunity for learners to practice giving and receiving feedback in a safe and supportive environment. They will receive feedback on their communication skills and have a chance to reflect on their own experiences with feedback.