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Sales & Customer Service Courses

Sales & Customer Service Courses

Sales and Customer Service professionals are skilled business individuals who utilise their problem-solving abilities to comprehend, foresee, and satisfy their clients' requirements. They strive to deliver exceptional services or products that surpass their customers' expectations.

Sales and customer services are essential components of any successful business.

Sales training focuses on improving the skills of sales representatives, such as communication, product knowledge, and negotiation techniques. It also teaches them how to handle objections and close deals effectively.

On the other hand, customer service training focuses on providing the best possible experience to customers by enhancing the skills of customer service representatives. This includes improving communication skills, resolving customer issues, and developing a positive attitude towards customer satisfaction.

Today, many businesses make the mistake of viewing Sales and Customer Service as separate operations, when in fact they are closely connected.

By providing comprehensive training to sales and customer service staff, businesses can improve their bottom line by increasing sales and ensuring customer loyalty. In addition, well-trained staff can help to create a positive brand image, which is vital for long-term success.

Sales & Customer Service Courses

Advanced Selling Skills Course

Revamp the learning experience for adept sales professionals, empowering them to refine their sales and relationship management prowess to an advanced level. This will help them maximise the outcomes from their clientele in the face of demanding market scenarios.

Basic Selling Skills Course

To achieve success in selling, it's crucial to establish a rapport with the buyer, gain a deep understanding of their needs and desires, and offer a product or service that aligns with those needs.

Client Centred Selling Skills Course

Top-performing sales professionals are skilled and versatile business individuals who leverage their problem-solving abilities to comprehend, predict, and fulfil their clients' requirements.

Customer Delight Course

As customers continuously develop and raise their expectations, it is crucial to avoid complacency and strive for continuous improvement in the standards of customer service and sales.

Every Call Counts Course

Exceptional customer service has been proven to be the most reliable way to grow your business in today's highly competitive marketplace.

Influencing & Persuading Course

Being able to influence and persuade others is a valuable skill that can be applied in various personal and professional situations. It can help you to achieve your goals, gain support from others, and effectively communicate your ideas.

Networking Skills Course

Discover effective strategies to expand your professional network, build valuable business relationships, and enhance your business prospects through confident networking.

Presenting with Impact Course

Tailored for individuals who have prior presentation experience and aim to elevate, rejuvenate, and refine their abilities to deliver captivating and impactful presentations.

Telephone Appointment Making Course

Telephone sales requires specific skills and expertise. Enhance your techniques to successfully navigate gatekeepers and increase your appointment booking rate.

Telephone Techniques

Telephone Techniques are a set of best practices that can help employees make a positive impression and communicate clearly and professionally over the phone.

Frequently Asked Questions

What is sales and customer service training?

Sales and customer service training is a form of learning that teaches individuals or teams how to engage customers, build rapport, handle objections, and close sales, as well as how to provide excellent customer service.

Why is sales and customer service training important?

Sales and customer service training is crucial for any business that wants to grow and succeed in a competitive marketplace. By providing effective training to employees, businesses can improve customer satisfaction, increase sales revenue, and build a positive brand reputation.

What skills are taught in sales and customer service training courses?

Sales and customer service training courses can cover a wide range of skills, including communication skills, active listening, presentation skills, customer relationship management, negotiation skills, problem-solving, handling difficult customers, and effective sales techniques.

What are the benefits of sales and customer service training for businesses?

Some of the benefits of sales and customer service training for businesses include improved customer satisfaction, increased sales revenue, reduced customer complaints, improved employee morale and job satisfaction, and a positive impact on the company's bottom line.

How can businesses measure the effectiveness of sales and customer service training?

Businesses can measure the effectiveness of sales and customer service training by tracking metrics such as customer satisfaction scores, sales revenue, customer retention rates, and employee performance. Feedback from employees and customers can also provide valuable insights into the effectiveness of the training.

I am always impressed with the ability of Total Excellence Centre to consistently deliver the resources required to produce a memorable training session that satisfies our objectives.

Lakeland Limited

I recently attended the The Finance for Non Finance Managers training course which was excellent. Pitched at the right level, great tuition and perfect timing. It was great to brush up on some terminology and learn some new too.

Orsted

We have been working with Total Excellence Centre for many years now and know that their knowledge and understanding of how businesses work is fantastic. Their personal service allows you to know that your training is safe in their hands. We wouldn't go anywhere else for our training needs.

Welton Media

We like the personal touch that Total Excellence Centre provides to us. We have been working with them for over four years now and will continue to for the foreseeable future.”

A&F Sprinklers

Our team leaders went on a Management Training Course with Total Excellence Centre and it was fantastic. We came away from the sessions with a clear vision on what we needed to improve. Highly recommended if you're looking for training courses in the North West.

Made By Shape

Total Excellence Centre were so supportive and flexible. They helped to tailor courses to our exact needs, delivering us with highly engaging, high-quality courses.

Witherslack Group

I am delighted that we chose Total Excellence Centre for this project as they demonstrated how in tune they are with many issues and dilemmas associated with providing good strong leadership and management in the commercial world.

DSV