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Leading the way in bespoke business Training & HR solutions

Total Excellence Centre designs and delivers highly engaging learning and development programmes to organisations throughout the UK and overseas, designed to meet the needs and aspirations of both learners and businesses.

“For UK businesses to seize new opportunities and grow, we need a trained and diverse workforce, supported by good business practice, strong leadership and a healthy working environment, as people and skills are at the heart of our economic prosperity. With an acute skills shortage still holding many businesses back, we are committed to providing our clients with a range of bespoke solutions to up-skill their most important asset – their people!”

David Mercer, Total Excellence Centre

Our Story

Established in 1992, we’ve established an enviable track record, providing learning and development solutions to a diverse range of clients, comprising of; multi-nationals, blue chip, public sector and SMEs.

Our team of experienced, skilled and committed learning & development professionals have a real passion for their work and ensure that our clients’ requirements have been completely understood, delivered and measured.

Our Approach

Our partnership approach involves working directly with the Client through the life cycle of a learning and development initiative from the Identification of Needs and Diagnostics, through to the Design and onto the Delivery, whilst maintaining a clear focus on continuous Evaluation at each stage.

Our philosophy is that training should be engaging, enabling and effective.

  • Engaging - head, hand and heart in a memorable experiential learning event
  • Enabling - the transfer of new skills and enhanced behaviours directly into the workplace
  • Effective - in identifying and delivering against individual, team and organisational needs.

Using a blend of theory, interactive group exercises, reflective and collaborative learning, case studies and e-learning (where applicable), we look at a combination of skills and behaviours required to increase; competence, confidence and knowledge. All of which are designed to make people more effective in their role – whatever that may be.

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Our experience is reflected by our client base, comprising of; multi-nationals, blue chip companies, public sectors and SMEs.

“A professional company with a very competent engaging team of trainers, with the core emphasis on the needs of their 'customer'.”

Lesley Smith, KONE Plc


We work across a wide range of industry sectors, including; Ambulance, Automotive, Aviation, Charity, Chemical, Construction, Engineering, Digital & Media, Finance, Fire & Rescue, FMCG, Hair & Beauty, Healthcare, Hotel & Leisure, Housing, IT, Logistics/Distribution, Manufacturing, NHS, Nuclear, Oil & Gas, Police, Professional Services, Retail, Telecommunications and Utilities.

Our highly-skilled trainers, coaches and consultants really do know what they’re talking about. That’s because they come from the ‘real world’ of business. All are former directors, managers and HR specialists, with experience working in both public and private sectors.

Real people delivering real results!

Our experience is reflected by our client base

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Beever Struther
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James Briggs
Six Town Housing
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Electricity North West
Mel Chemicals
Wigan Hospice

Our e-learning platform has over 550 Non-Accredited courses and a range of ILM Accredited courses, so there is something for everyone.


We constantly aim to exceed our clients’ expectations and tailor solutions designed to meet the needs of both learners and stakeholders, in order to have maximum impact.


Accredited ILM Centre (Institute of Leadership & Management)

Licensed Distributors & Providers of a range of; Behavioural, Attitudinal and 360 profiling tools

"Staff development, is an often overlooked business investment and it’s more important to your staff, than you probably realise. Not only is it likely that you will spend more on staff turnover than it costs to invest in development opportunities, it’s proven that it increases; loyalty, productivity, drives higher engagement and results in happier, more empowered employees, who will use their new skills to drive company success. "

Michelle Mercer, Total Excellence Centre

Partnerships, Funding & Framework Approvals
  • Manchester Business Growth Hub – ERDF projects in the Greater Manchester region: Executive Development and Business Growth
  • Propel to Grow: ERDF projects in Lancashire region: Leadership and People and Talent Development
  • Calderdale College – ESF ‘Skills Support for the Workforce’ – Greater Manchester region: Management & Leadership Development
  • CandW Growth Hub – ERDF projects in Warrington & Cheshire region
  • Leeds City Region Enterprise Partnership (LEP) – Approved Training Provider
  • AGMA-Generic People Development – Approved Training Provider
  • Gold Standard Assured Training Provider for Cogent Skills

Total Excellence Centre
Inspirational Leadership Skills

UK Specialists in Bespoke Training and Development Solutions. Tailored training courses that are specific to you. Based in the North West with over 20 years experience. We offer Sales and Training Courses, ILM Accredited Courses, Train the Trainer Courses and much more.

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