Conflict Management Course

Identify what conflict management is and how to deal with it in the workplace with our Conflict Management training course.

Conflicts can be resolved in a constructive manner without causing anger or hurt feelings. In fact, when conflicts are managed effectively, it can be a healthy way to bring important issues to light and strengthen relationships with co-workers, bosses, suppliers, friends, and even significant others.

By providing techniques and strategies for managing conflicts in the workplace, this Conflict Management training course offers practical assistance to help you effectively manage such situations.

Content includes:

• Types of conflict: Different types of conflict, such as interpersonal conflicts, organisational conflicts, and intercultural conflicts, and how they can arise.
• Causes and sources of conflict: Different causes and sources of conflict, such as miscommunication, differences in values or goals, and power imbalances.
• Conflict resolution strategies: Develop a range of strategies and techniques to resolve conflicts, such as negotiation, mediation, and arbitration.
• Communication skills: Effective communication skills to manage conflicts, including active listening, assertive communication, and nonverbal communication.
• Cultural differences and diversity: The impact of cultural differences and diversity on conflict management and how to manage conflicts in diverse environments.
• Creative problem-solving: Use creative problem-solving techniques to resolve conflicts and develop win-win solutions.
• Negotiation skills: Principles of negotiation and how to prepare for and conduct successful negotiations.
• Action planning: Assess your own conflict management skills, set goals, and develop an action plan to improve your conflict resolution abilities.