The crucial factor that distinguishes effective and influential leaders is their emotional and social competence. They possess the ability to perceive, comprehend, and regulate their own emotions, as well as recognise, understand, and influence the emotions of others with equal proficiency.
In practical terms, this means being aware that emotions can drive our behaviour and impact people (positively and negatively), and then learning how to manage those emotions – both our own and others. This is a skill we need more than ever, as we navigate the knock on effect of the cost of living crisis, as it is bringing even more complex behaviours to deal with in the workplace.
During this course on Emotional Intelligence for Leaders, we will examine the fundamental elements of emotional intelligence and their potential for development, unlike intelligence quotient (IQ), which is believed to be fixed at birth.
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