Duration
1 - 2 Days - Tailored to Client Requirements
Location
UK Wide
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Management & Leadership

The basics of sound management - clear objective setting, structured performance evaluation systems, honest and open feedback and communication, etc. - aren't rocket science.  In fact, they're way easier than rocket science.  Which is why companies ought to get them right.

Your managers of today will become your leaders of tomorrow and if your company is just going out and hiring leaders instead of developing its own, you have to ask: Why?

Engaged employees are happier and more productive.  Disengaged employees are frustrated and more disruptive.

An employee's relationship with his or her direct manager is the most important single factor in employee engagement.

Because there's no widely agreed-on skillset for management (good managers come in all shapes and sizes), there's an assumption everyone knows how to do it. This is akin to someone who's never driven before being given keys to a car and told "Drive."

Negotiation skills course overview

Negotiation is the act or process of bargaining to reach a mutual acceptable agreement or objective. Mastering effective negotiation is an essential business skill – getting the best deal available while maintaining good relationships. This course explores and advises on every aspect of the negotiation process providing tips, tools and techniques for getting it right.

Content Includes: 

  • What is Negotiation?
  • Count the COST – Commitment, Objective, Strategy & Tactics
  • Six Key Elements
  • Prepare
  • Rehearse
  • Describe your position
  • Propose
  • Bargain
  • Agree
  • Enhance your Authority
  • Tactics & Counter Measures
  • Negotiation Variables – or Tradable Concessions
  • Rules for Making Concessions
  • Looking for Negotiation Variables
  • Handling Deadlock
  • Questions, Questions, Questions
  • The Authority of your Counterpart
  • Tough or Effective? – Characteristics of Effective Negotiators
  • Do’s and Don’ts
  • Final Words
Tamkey4
Total Excellence Centre
Inspirational Leadership Skills

UK Specialists in Bespoke Training and Development Solutions. Tailored training courses that are specific to you. Based in the North West with over 20 years experience. We offer Sales and Training Courses, ILM Accredited Courses, Train the Trainer Courses and much more.

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