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Telephone Techniques

Telephone Techniques are a set of best practices that can help employees make a positive impression and communicate clearly and professionally over the phone.
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Learning Formats

Live Virtual Training
Facilitator-Led via Zoom
Classroom Training
Facilitator-Led at your Location

In today's fast-paced business environment, the ability to communicate effectively over the phone is essential for success.

Effective telephone communication is critical for any business or organisation's success, as it often serves as the first point of contact with customers or clients. Improving phone skills can help create a positive impression and build strong relationships with customers, ultimately leading to increased sales and customer loyalty.

This Telephone Techniques course is designed to equip learners with the necessary skills and knowledge to effectively communicate and manage conversations over the phone. In today's business world, the telephone is still one of the most important tools of communication, and mastering telephone etiquette is essential to success in any professional setting.

By the end of the course, learners will have a thorough understanding of the principles of effective telephone communication, and be able to confidently manage a range of different phone conversations in a professional and effective manner.

Content Includes:

  • Active listening: Encouraging learners to listen carefully to callers, allowing them to express their needs or concerns, and showing empathy and understanding.
  • Effective communication: Helping learners to articulate their message clearly and concisely, using appropriate language and tone.
  • Professionalism: Encouraging learners to maintain a professional demeanour during calls, using appropriate language and tone, and avoiding distractions.
  • Problem-solving: Teaching learners to handle customer complaints or issues efficiently and effectively, and to offer solutions or alternatives where possible.
  • Customer service: Reminding learners of the importance of providing exceptional customer service, and offering tips on how to go above and beyond for customers.
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Is For Individuals Who Are...

Using the phone as part of their daily work

Looking For...

Improved telephone communication skills to make a positive impression on callers

To Become...

More confident when handling phone calls, leading to better customer experiences and ultimately, more success for the organisation

Don’t take our word for it

5.0 from 59 reviews on Google

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At Total Excellence Centre we are passionate about helping people & organisations meet their full potential.

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