Telephone Appointment Making Course

Use proven telephone techniques to turn leads into successful sales. 

This Telephone Appointment Making course is designed to provide individuals with the essential skills and techniques needed to make effective telephone appointments. 

Whether you're a sales representative, business owner, or just looking to improve your communication skills, this course will help you to master the art of making appointments over the phone.

Content includes:

• Appointment making techniques: Learn different techniques for making appointments, including how to handle objections, how to present your offer, and how to close the deal.
• Building rapport: How to build rapport with the person on the other end of the phone to establish a positive relationship. This can involve using small talk, active listening, and showing empathy.
• Time management: How to manage your time effectively when making appointments, including how to prioritise calls, manage call duration, and schedule follow-up calls.
• Communication skills: Learn how to communicate effectively with the person on the other end of the phone. This includes speaking clearly, listening actively, and asking relevant questions.
• Handling difficult situations: Learn how to handle difficult situations, such as dealing with angry or difficult customers, managing cancellations, and handling no-shows.