This Every Call Counts training course is designed to equip learners with the necessary skills and knowledge to provide exceptional customer service over the phone. The course covers a range of topics, including effective communication techniques, problem-solving strategies, and conflict resolution methods, all of which are essential for delivering outstanding customer service.
Throughout the course, individuals will learn how to handle various types of calls, from basic inquiries to complex complaints, and how to leave a lasting positive impression on every caller. They will also learn how to manage their own emotions during challenging calls and remain professional, empathetic, and courteous at all times.
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