Total Excellence Centre | Customer Delight Training Course | Create…

Customer Delight Course

As customers continuously develop and raise their expectations, it is crucial to avoid complacency and strive for continuous improvement in the standards of customer service and sales.
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Learning Formats

Live Virtual Training
Facilitator-Led via Zoom
Classroom Training
Facilitator-Led at your Location

“Delight occurs when a customer receives service that is BETTER than they would have believed possible”.

Customers have expectations often set by other industries e.g. banks, airlines, fast food outlets, etc. You are not just competing with businesses that are similar to your own.

Today the “how” is as important as the “what”. Competing goods and services don’t differ greatly from each other, so the way that you supply them to your customers can become more important than the product or services itself.

This Customer Delight training course will establish a foundation for service excellence. By the conclusion of this course, attendees will realise that while Customer Delight is not a common occurrence, it is easy to implement and once achieved, it leaves an unforgettable impression.

Content includes:

  • What is customer delight?: Understanding the concept of customer delight and how it differs from customer satisfaction.
  • Customer journey: Identifying the various touchpoints of the customer journey where customer delight can be created.
  • Customer expectations: Techniques for exceeding customer expectations and creating a memorable experience.
  • Effective communication: Learn how to communicate effectively with customers, including active listening, empathy, and effective questioning
  • Handling customer complaints: Learn how to identify and resolve customer problems effectively and efficiently and turn negative situations into positive experiences.
  • Customer loyalty: Understanding the value of customer loyalty and how to build long-term relationships with customers.
  • Satisfaction and feedback: Best practices for measuring customer satisfaction and gathering feedback to continuously improve the customer experience.
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Is For Individuals Who Are...

Interacting with customers or are responsible for creating a positive customer experience

Looking For...

Techniques to exceed customer expectations, create memorable experiences, and improve customer satisfaction and loyalty

To Become...

A more effective customer service representative, salesperson, marketer, or business owner

Don’t take our word for it

5.0 from 59 reviews on Google

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We’re here for you for every step.

At Total Excellence Centre we are passionate about helping people & organisations meet their full potential.

Make an enquiry and one of our dedicated Learning Advisors will contact you to listen to your needs and help you find the right solutions.

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