Total Excellence Centre | Telephone Appointment Making Training…

Telephone Appointment Making Course

Telephone sales requires specific skills and expertise. Enhance your techniques to successfully navigate gatekeepers and increase your appointment booking rate.
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Learning Formats

Live Virtual Training
Facilitator-Led via Zoom
Classroom Training
Facilitator-Led at your Location

Use proven telephone techniques to turn leads into successful sales. 

This Telephone Appointment Making course is designed to provide individuals with the essential skills and techniques needed to make effective telephone appointments. 

Whether you're a sales representative, business owner, or just looking to improve your communication skills, this course will help you to master the art of making appointments over the phone.

Content includes:

  • Appointment making techniques: Learn different techniques for making appointments, including how to handle objections, how to present your offer, and how to close the deal.
  • Building rapport: How to build rapport with the person on the other end of the phone to establish a positive relationship. This can involve using small talk, active listening, and showing empathy.
  • Time management: How to manage your time effectively when making appointments, including how to prioritise calls, manage call duration, and schedule follow-up calls.
  • Communication skills: Learn how to communicate effectively with the person on the other end of the phone. This includes speaking clearly, listening actively, and asking relevant questions.
  • Handling difficult situations: Learn how to handle difficult situations, such as dealing with angry or difficult customers, managing cancellations, and handling no-shows.
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Is For Individuals Who Are...

Sales representatives, business owners, or anyone who wants to improve their telephone communication and appointment-making skills

Looking For...

Skills and knowledge needed to successfully book appointments and close deals over the phone

To Become...

More effective at making successful phone appointments and increase sales, generate more leads and building better relationships with clients

Don’t take our word for it

5.0 from 59 reviews on Google

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We’re here for you for every step.

At Total Excellence Centre we are passionate about helping people & organisations meet their full potential.

Make an enquiry and one of our dedicated Learning Advisors will contact you to listen to your needs and help you find the right solutions.

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