As well as providing exemplary care for its patients, Wigan & Leigh Hospice is fully committed to the continued personal development of its workforce. They wanted to create an opportunity for their team leaders and managers to participate. The overall objective would be that it would help them become more skilled, confident and rounded leaders.
Total Excellence Centre sourced some ERDF funding for the hospice to undertake a nationally recognised qualification in team leader skills. This opportunity has provided the perfect platform for those new to team leading, helping them to better manage their people and team performance.
Due to a long-standing partnership, Total Excellence Centre fully understood the training requirements of Wigan & Leigh Hospice and tailored the content of the programme to specifically suit the training needs of the hospice. Back in 2015 the hospice initially commenced with a cohort of 10 employees through an in-house ILM Level 2 funded Certificate in Team Leading. Employees were encouraged to attend and the feedback on completion was very positive.
Total Excellence Centre suggested further training programmes for the hospice and proactively sought funding to continue supporting the organisation. This included further ILM Accredited programmes, designed for middle and senior managers, as well as bespoke Team Dynamics, Mediation, The Coaching Mindset and Get Successful courses.
They have also introduced Success Insights™ Behavioural Profiling, which has enabled the hospice to get a more in-depth understanding of behavioural habits and team dynamics, within the organisation.
A further funded cohort of 9 managers was completed recently which included a refresher style course, to follow up on the behavioural and team dynamic sessions, to determine how employees have developed, with an additional 8 team leaders undertaking a funded ILM Level 2 Certificate in Team Leading.
Total Excellence Centre’s training programmes were well received by the participating employees. Wigan & Leigh Hospice reported positive outcomes in terms of leadership styles and noticeable changes in employees having greater understanding of fellow employees' roles.
The aim of the scheduled refresher style courses with Total Excellence Centre was to work with the hospice employees once again and highlight their development from completing their initial first programmes and provide further training in areas that may be required.
Total Excellence Centre has provided Wigan & Leigh Hospice with a well-established training programme framework and our employees are fully invested in this.
“We have worked with Wigan and Leigh Hospice for a number of years now and built a strong working partnership. Their executive team is very receptive to new ideas and learning and development generally, which is so refreshing and makes for a genuinely positive and engaging experience, for all parties. It is just a pleasure to work with them.” Michelle Mercer, Director, Total Excellence Centre.