Case Studies

DSV invest in management training to support the future needs of the business.


DSV provides transport and logistics services to customers worldwide. With three divisions comprising road, air and sea, the company offers a comprehensive end-to-end service for a diverse range of clients, from major high street names to individual clothing manufacturers and importers. 

DSV has a presence in more than 60 countries including the UK employing around  20,000 people. In Manchester, 250 people work in its air freight, courier and sea freight area of the business. DSV had identified a need to develop its managers and wanted to provide staff with management development training to establish a consistent style across the business.

The Operations Director for the North West was keen to ensure that managers were supported in their continual development, enabling them to make considered decisions, provide consistent  leadership and build on their experiences.

"I am delighted that we chose Total Excellence Centre for this project as they demonstrated how  in tune they are with many issues and dilemmas associated with providing good strong leadership and management in the commercial world."

The Solution

Total Excellence Centre was chosen to work in partnership with DSV to design and deliver a tailored Management Development Programme to develop the skill sets of the management team and re-energise them to meet future business challenges.

Crucially, time was invested before the training programme commenced to decide the content and this proved invaluable as it ensured that Total Excellence Centre fully understood the needs and expectations of the business.

Sessions focused on how to create a culture of learning to work together in a more effective and positive way, while ensuring that managers recognised the importance of people management as opposed to task management.

Total Excellence Centre designed and delivered a tailormade training programme to meet the individual needs of the managers of DSV, which included:

• Leadership and teambuilding
• Inspiring and connecting with their people
• Managing performance
• Developing others
• Using creativity to solve problems
• Delivering effective presentations
• Conducting negotiations

The Results

As a result of the training delivered by Total Excellence Centre, DSV is rolling out a new set of values and initiatives within the business, helping managers learn how to gain the best from their staff and offer their employees more job satisfaction, which in turn increases productivity.

Director Martin Rutter said: "Total Excellence Centre had a very clear understanding of what we wanted from a training provider and delivered a number of perfectly delivered modules/sessions which brought out the best in delegates. We were very keen to help members of our team see how, with a little work, we could change the way we did things on a daily basis, not just for  personal benefit but for the benefit of the business as a whole.

"Once we were armed with the knowledge that we needed to make progress, we began to roll it out through the different divisions and we are already seeing real results. I am delighted that we chose Total Excellence Centre for this project as they demonstrated how in tune they are with many issues and dilemmas associated with providing good strong leadership and management in the commercial world."

"They used their extensive knowledge and practical experience to collaborate with us on developing what I believe was a flexible and responsive programme tailored to meet our current and future management development needs."

"They developed a flexible and responsive programme tailored to meet our current and future  needs."


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