Managing Challenging Conversations Masterclass

Learn techniques for addressing sensitive topics, handling conflicts and delivering feedback

Our Managing Challenging Conversations masterclass provides learners with the skills to navigate
discussions with confidence and empathy.

This masterclass is ideal for anyone seeking to improve their communication skills in personal, professional, or leadership context. 

Content includes:

• Identify the core issues: Understand the underlying causes of challenging conversations and the emotions involved. 
• Enhance communication skills: Develop advanced communication techniques that promotes active listening, clear articulation and mutual understanding. 
• Manage emotional response: Learn strategies to manage both your own and other's emotions during difficult conversations. 
• Apply conflict resolution strategies: Implement proven methods to de-escalate conflicts and reach productive resolutions. 
• Build confidence in communication: Gain confidence to approach and engage in difficult conversations with poise and professionalism.
• Practice empathy and perspective talking: Improve the ability to see situations from multiple viewpoints, fostering more effective and compassionate communication. 

This fully funded masterclass is for one person, per business. 

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