Inspirational Leadership 4807
Sales & Customer Service

Presenting with Impact (Advanced)

2 - 3 Days - Tailored to Clients Requirements
UK Wide
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or call us now on 0161 274 9292

Is for individuals who are...
This course is ideal for those individuals required to create and deliver compelling presentations, in particular, those who have to present regularly to; buyers, clients and colleagues and make a positive, lasting impression on them.
Looking for...
Enhanced skills and techniques to further develop themselves and become an effective presenter and orator.
To become...
Proficient at holding large audiences and making an impact whilst presenting the necessary information.
Sales & Customer Service

Today, many businesses make the mistake of viewing Sales and Customer Service as separate operations, when in fact they are closely connected.

The best Sales professionals are good, all-round business people, who use their problem-solving skills to understand, anticipate and meet their customers’ needs.

The job of the customer service professional is to then ensure that those expectations are fulfilled.

The customer journey isn’t just a case of a customer purchasing a product or service and then asking for help only in the event of an issue arising, so your existing customers should never be neglected, or under estimated. They are perfectly primed to increase their spend on your products and services and can also provide word of mouth referrals.

To achieve this, your Sales and Customer Service people should work together and not be independent of each other.

With the same values being the driving force between service and sales, the overall result should always be a positive customer experience. Therefore, your goal is the same and your message is the same.

Creating a strong, efficient sales and customer team, is one the most important things you will do for your business and giving your people the best training and resources possible, is a sure-fire way to grow your business.

Remember, without it your teams will flounder and business growth can then become stagnant.

It’s also worth bearing in mind that everyone in your business is potentially a sales person, so training does not necessarily need to be limited to your sales teams. Everyone can benefit from sales training, which will result in a stronger sales culture, throughout your business.

Presenting with Impact (Advanced) Course Overview

Everyone, at some time, has to deliver a presentation. When facing this challenge, it's important to make an impact and ensure that the desired message is understood and remembered. This highly interactive, fast moving course shows how a structured application of techniques results in a successful presentation every time.

We will show delegates how to overcome their presentation fears and deliver with real impact. They will learn to see the subject from the audience’s perspective and structure content for clarity and memory retention. Practical exercises throughout will help delegates make real progress and see immediate results.

As there is a high level of participation throughout this course including giving presentations on so the maximum number of delegates is 8, in order to allow for demonstrations and full critiques.

Content includes:

  • Planning Presentations
  • Developing the Presentation
  • Delivering Presentations
  • Managing Audience Interaction
  • After the Presentation.

Total Excellence Centre
Inspirational Leadership Skills

UK Specialists in Bespoke Training and Development Solutions. Tailored training courses that are specific to you. Based in the North West with over 20 years experience. We offer Sales and Training Courses, ILM Accredited Courses, Train the Trainer Courses and much more.

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