1 - 2 Days - Tailored to Client Requirements
UK Wide
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Is for individuals who are...
In a customer service role but may not have had any formal training.
Looking for...
The necessary skills to deal with a variety of clients and personalities while delivering a high level of customer service.
To become...
Confident at dealing with the trickier situations which may arise in any given day at work.
Sales & Customer Service

Today, many businesses make the mistake of viewing Sales and Customer Service as separate operations, when in fact they are closely connected.

The best Sales professionals are good, all-round business people, who use their problem-solving skills to understand, anticipate and meet their customers’ needs.

The job of the customer service professional is to then ensure that those expectations are fulfilled.

The customer journey isn’t just a case of a customer purchasing a product or service and then asking for help only in the event of an issue arising, so your existing customers should never be neglected, or under estimated. They are perfectly primed to increase their spend on your products and services and can also provide word of mouth referrals.

To achieve this, your Sales and Customer Service people should work together and not be independent of each other.

With the same values being the driving force between service and sales, the overall result should always be a positive customer experience. Therefore, your goal is the same and your message is the same.

Creating a strong, efficient sales and customer team, is one the most important things you will do for your business and giving your people the best training and resources possible, is a sure-fire way to grow your business.

Remember, without it your teams will flounder and business growth can then become stagnant.

It’s also worth bearing in mind that everyone in your business is potentially a sales person, so training does not necessarily need to be limited to your sales teams. Everyone can benefit from sales training, which will result in a stronger sales culture, throughout your business.

Customer Delight COURSE OVERVIEW

This programme will set the stage for excellence in service. By the end of this course delegates will understand that Customer Delight is rarely experienced, however, is not difficult to practice and once experienced is NEVER FORGOTTEN.

Content includes:

  • What is Customer Delight?
  • Cost and Consequence of Losing a Customer
  • Life Time Value of Customers
  • Success Insights
  • Attention and Strokes
  • Assert Yourself
  • Art of Communication
  • Image Wreckers
  • Answering the Telephone with High Impact
  • Questioning Techniques: Stage of Investigation
  • Offering Solutions
  • Demonstrating Empathy.
Total Excellence Centre
Inspirational Leadership Skills

UK Specialists in Bespoke Training and Development Solutions. Tailored training courses that are specific to you. Based in the North West with over 20 years experience. We offer Sales and Training Courses, ILM Accredited Courses, Train the Trainer Courses and much more.

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