leadership & management training Courses

Absence Management

The CBI estimates that sickness absence costs organisations an average £525 per year for each employee.
This course will examine how to manage and effectively reduce absenteeism within the workplace, with the advantages this brings from greater staff motivation.

Appraisal Skills

The performance of a company depends directly on the performances of its people. However, improved performance must be managed. This course is designed to give managers the knowledge, skills and confidence to conduct meaningful performance reviews and so improve the performance of their staff.

Building New Team Leaders

The transition from team member to team leader is one of the most challenging. This pragmatic course teaches participants how to increase work quality and achieve greater working flexibility. It's vital training for anyone about to become a supervisor or team leader.

Business Writing

Do you know what your business writing is really saying about you and your organisation? Every memo, letter or report will speak volumes about you. That is why it's so important that every document leaves your organisation crisp, polished and professional. This course can help make the process less painful.

Conflict Management

Conflict naturally ensues where people hold differing opinions and is common in the workplace. The trick is to ensure it doesn't damage relationships. This is a highly interactive course, which teaches people how to be proactive in reducing situations of conflict and how to deal with them successfully.

Disciplinary Awareness

All managers find at some point that they have to apply their employer's disciplinary procedure. This course gives participants an insight into the essential processes and identifies guidelines to a positive approach for handling such issues at work.

Effective delegation

Too many people use delegation as a way of offloading routine tasks which they don’t like or don’t think they have the time to do. However, used properly, delegation is an effective way of managing personal time and developing staff.  Delegation should be done at the correct time, include challenging tasks, and the responsibility for achieving those tasks. At the end of the course delegates will understand the need for delegation and how personal and organisational efficiency can be improved through effective delegation.

Effective Management Skills

This course is aimed at people who are new to 'Managing' or have been in their role for some time without formal training. Through a highly interactive programme, participants will acquire the key management skills needed with a strong focus on the interpersonal skills required.

Effective Written Communication

Good business writing comes from having clear objectives and putting them into effect. This practical and light-hearted course, is designed to polish the writing skills participants already possess and make them more confident in their ability.

Employment Law

The course guides employers through their responsibilities. It explains simply what employers must and must not do, when employing people. It is important that employers are aware of their statutory obligations, in order to avoid significant penalties.

Facilitation Skills

This teaches the skills needed to control and guide any group situation towards its objectives, and achieve positive results. It’s of particular relevance to managers and supervisors who wish to develop a more effective non-directive leadership style and those working in group situations.

Forward Thinking and Judgement

The ability to implement business strategy is a key skill of leadership. Managers need to learn how to achieve objectives and make effective decisions through gathering and analysing relevant information. This course provides participants with information gathering methodologies, which will contribute to effective planning and decision-making.

Giving and Receiving Feedback

One of the most important issues around communication skills in the workplace is the ability to give and receive feedback effectively. It is also one of the most challenging! This course will illustrate how to turn feedback sessions into tools that can help improve job performance and meet important goals.

Grievance Management

Know the basic legislative requirements of a grievance procedure, but like to know how to apply a grievance procedure in practice? This course is aimed at personnel professionals who will be expected to provide support and guidance to managers on grievance cases. Managers new to line management will also benefit.

ILM Award & Certificate In Leadership & Team SkilLs (Level 2)

ILM Award, Certificate & Diploma in Team Leading (Level 2)The ILM Level 2 qualifications in Leadership & Team Skills are specially designed to give practising or aspiring team leaders a solid foundation in their formal development as a leader. They can be delivered flexibly to suit participants via online or distance learning or as a workshop.


ILM Award & Certificate in Leadership & Management (Level 3)

ILM Award, Certificate & Diploma in Management (Level 3)The ILM Level 3 qualifications in Leadership & Management, have been specially designed to give practising or aspiring first line managers a solid foundation in their formal development as a manager. They can be delivered flexibly to suit participants via online or distance learning or as a workshop.



ILM Award, Certificate & Diploma in Management (Level 3)The ILM Level 4 Award in Leadership & Management is designed for new  and aspiring middle managers. These qualifications help learners to really get to grips  with their role, gain comprehensive business knowledge, and develop the technical skills they need to lead effectively at this level.


ILM Award & Certificate in Leadership & Management (Level 5)

ILM Award, Certificate & Diploma in Management (Level 5)The ILM Level 5 qualifications in Leadership & Management have been specially designed to give practising or aspiring middle managers a solid foundation in their formal development in this role. They can be delivered flexibly to suit participants via online or distance learning or as a workshop.


ILM Award in Coaching (Level 3)

ILM Award, Certificate & Diploma in Coaching & Mentoring (Level 3)The ILM Level 3 Award in Workplace Coaching for Team Leaders and First Line Managers is a concise qualification made up of three mandatory units which introduce the key aspects of coaching in the workplace.


Influencing and Persuading

This course offers valuable insights into behaviour and how to use it to apply influence. The principles learned can be applied to the sales and negotiation process and form powerful tools to aid the achievement of Win/Win agreements.

Introduction to Project Management

In today’s business environment, staff across many disciplines are increasingly involved in cross-functional projects and multi-disciplinary teams. To do so successfully, they need strong project management skills. This highly practical course provides participants with the fundamental tools and techniques to help them manage projects effectively.

Leadership Skills

More and more organisations have to rely on teamwork to achieve their objectives; however turning a group of people into a team often requires good leadership. Managers have to be aware of how to get the best out of their teams. This course will help managers assess their team in terms of development, and encourage them to be flexible in the style of leadership they adopt. The right style is the one that works!

Managing Change

The success of any organisation will be directly influenced by the ability of its people to cope with and manage change. Managers have responsibility not only to themselves, but to the people who work for them, to ensure change is as productive and painless as possible. This course will help managers achieve this at an organisational and individual level.

Managing Meetings

A well run meeting can solve problems, generate action and develop team spirit. However, people are rarely trained to manage meetings. Participants in this course will be able to manage meetings effectively, including the meeting process, action planning and the handling of conflict situations.

Managing Poor Performance

Managing poor performance is a key skill that benefits the performer, the team and the organisation. In this course, managers are encouraged to identify the best ways to handle causes of poor performance and try the skills out in realistic role play situations. They are also encouraged to think how their own management style can help foster motivated, high performance in their teams.

Negotiation Skills

The ability to negotiate successfully is a key business and management skill. This course will enable you to understand and apply a set of processes, styles and tactics to achieve your objectives and develop productive, long-term business relationships that save time, effort and money.


This course is for anyone who has to attend conventions, business receptions, fundraisers etc. and would like them to be easier! Participants will gain the techniques required to ‘work’ the room and reap the benefits – personally and professionally.

Performance Management

Optimising the performance of employees is a business–critical issue. This stimulating course suggests that the annual appraisal is a minor part of managing performance and that day to day activities play a more vital role in getting the best out of people. Regular, constructive, and focused feedback is a significant tool to raise the performance levels within an organisation.

Presentation Skills

Everyone, at some time, has to deliver a presentation. When facing this challenge, it’s important to make an impact and ensure that the desired message is understood and remembered. This highly interactive, fast moving course shows how a structured application of techniques results in a successful presentation every time.

Presenting with Impact (Advanced)

Even the most experienced presenter can be affected by nerves or other issues. This advanced course is for those with some experience of making presentations, but who now wish to take their skills to the next level.

Project Management Skills

As a successful Project Manager you must plan, review, lead and handover appropriately, whilst still maintaining your regular work. This course provides a project management toolbox from which you can select processes according to the project. It also tackles the issue of managing people for whom you do not have line responsibility.

Public Speaking

This advanced course is designed for those for whom speaking and presenting play a critical role in the success of their business. It's designed to 'fine-tune' speaking style and improve spoken image. It teaches the ability to command an audience's attention and project a professional image.

Report Writing

This course enables participants to improve their skills in planning, structuring, writing and producing reports, so that others can easily understand their ideas and proposals. This will allow decisions to be made quicker and enable participants to build good relationships with colleagues and customers.

Strategic Business Planning

It is an accepted fact that the business environment is subject to an ever-increasing rate of change. Failing to plan is the same as planning to fail. This course aims to help people who want an insight into the thinking and the processes involved in business and strategic planning.

Stress Management

‘Stress’ has become something of a buzz word. This course aims to clarify what true stress is about, bearing in mind that Stress can on occasions, be used positively. Participants will learn how to manage and prevent stress, restore calm and perform at an optimum level.

Supervisory Skills

This course is aimed at people who are new to ‘Supervising/Managing’ or have been in their role for some time without formal training. It’s a highly interactive course and introduces general Supervisory Skills with a strong focus on the interpersonal skills required. It addresses essential areas of knowledge that Supervisors need, in order to improve productivity and effectiveness.

Team Effectiveness

Successful teams need skills in planning briefing, motivating, controlling and appraising their performances. This all needs to be achieved with sensitivity and flexibility. This course provides an opportunity to develop these skills in a very practical way. Participants lead a group during a progressive series of projects, including how to give and receive feedback to achieve improvement.